Customer Success Manager

You will own a book of around 60 mid-market accounts worth roughly 2.4 million pounds in recurring revenue.

What you will do

• Run onboarding for new accounts and get them to first value inside 30 days.
• Own renewal conversations. You will have the pricing latitude to actually close them.
• Turn recurring support themes into product tickets that engineering reads.
• Report honestly on which accounts are at risk, early.

What we are looking for

• Two or more years in customer success or account management at a B2B software company.
• Comfort with a quarterly business review and a churn conversation in the same week.
• Curiosity about the product itself, not only the relationship.

Compensation

Base salary depending on experience, plus a performance bonus of up to 15% tied to net revenue retention.